Questions about Payment Form extension

Late Payment Fee Is Not Added

MyWorld
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14 years 4 months ago #3820 by MyWorld

Late Payment Fee Is Not Added was created by MyWorld

I have a late payment fee of $25 to be added after July 29, 2010. It's now August 3 and the late payment fee is not added to the amount. What am I missing. Attached is the info that I entered, do I need to do something else?

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MyWorld
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14 years 4 months ago #3869 by MyWorld

Replied by MyWorld on topic Re: Late Payment Fee Is Not Added

Admin, can you take some time out to help your clients? It's not everything that is straight forward so at times we need some help getting the product to work. I've made a few post about a week now and none have been replied to. It's getting a little frustrated...

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beetyjuice
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14 years 4 months ago #3875 by beetyjuice

Replied by beetyjuice on topic Re: Late Payment Fee Is Not Added

Hi there, I have the exact same problem and haven't found out how to correct it, please can someone give some help on how we can amend this aspect of the package

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MyWorld
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14 years 4 months ago #3907 by MyWorld

Replied by MyWorld on topic Re: Late Payment Fee Is Not Added

Still no assistance... :ohmy:

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MyWorld
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14 years 3 months ago #4010 by MyWorld

Replied by MyWorld on topic Re: Late Payment Fee Is Not Added

I submitted a ticket and still no response. This is ridiculous....

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Tuan Pham Ngoc
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14 years 3 months ago #4013 by Tuan Pham Ngoc

Replied by Tuan Pham Ngoc on topic Re: Late Payment Fee Is Not Added

Hi

I am sorry for being late on this ticket . I will check and have the issue fixed by this time on tomorrow !

Thanks ,

Tuan

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MyWorld
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14 years 3 months ago #4172 by MyWorld

Replied by MyWorld on topic Re: Late Payment Fee Is Not Added

I am still waiting for support... I submitted a ticket - no response, I post on the forum - no response. I cannot believe this!! I don't know what else to do in order to get some help. You cannot sell a product and not offer support - no matter how good the product is, otherwise you will lose customers.

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Tuan Pham Ngoc
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14 years 3 months ago #4173 by Tuan Pham Ngoc

Replied by Tuan Pham Ngoc on topic Re: Late Payment Fee Is Not Added

Hi

I am sorry for lately response. I was spending time on an extension . I will check your ticket right now and fix the issue for you .

I won't ignore any clients. Sometime I just get busy and support is alitle slow .

Sorry again. I will get back to you very soon .

Regards ,

Tuan

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Tuan Pham Ngoc
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14 years 3 months ago #4250 by Tuan Pham Ngoc

Replied by Tuan Pham Ngoc on topic Re: Late Payment Fee Is Not Added

Hi

I sent the extension to you via support ticket system which fixed the issue . Please get it and update to your site .

Thanks ,

Tuan

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