Questions about Payment Form extension

No credit card field with multiple payment options

  • Hakeem
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12 years 10 months ago - 12 years 10 months ago #20450 by Hakeem
Hi, when I bought the Payflow Pro payment plugin, everything worked well as long as I dont activate any other payment options, When I active the other options the "Credit Card" field disappears and now my customers cannot enter their credit card numbers. Why is this so, please fix it because I paid $20 for a plugin that I cannot use, if this isn't fixed then I will be asking for a refund.
Last edit: 12 years 10 months ago by Hakeem.

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  • Tuan Pham Ngoc
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12 years 10 months ago #20451 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: No credit card field with multiple payment options
Hi Hakeem

Could you please send me the link to the page you are talking about so that I can have a look at it ?

Tuan

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  • Hakeem
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12 years 10 months ago #20489 by Hakeem
Here is the link to a demo product you can add to cart then checkout to see the checkout form I am talking about

www.basunetwork.com/index.php/estore-v15...ew_category/1-ebooks

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12 years 10 months ago #20496 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: No credit card field with multiple payment options
Hi Hakeem

I just had a quick look and confirmed the issue. Maybe something on your site (javascript conflict) causing the issue. Could you please submit a support ticket sending me administrator and FTP account of your site so that I can have a quick check and solve the issue.

Regards,

Tuan

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  • Hakeem
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12 years 10 months ago #20499 by Hakeem
I have submitted the support ticket, the subject of the ticket is "Missing Credit Card field in Checkout form"

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12 years 10 months ago #20501 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: No credit card field with multiple payment options
Yes. I received your ticket. It is 10:30 PM here now, so I will check and solve it on tomorrow morning!

Regards,

Tuan

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  • Hakeem
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12 years 10 months ago #20502 by Hakeem
Okay, no problem thanks

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12 years 10 months ago #20504 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: No credit card field with multiple payment options
Quick update : There was a javascript error in the code and I just fixed. Could you please check and confirm ? I will reply your messages when I wake up on tomorrow morning.

Regards,

Tua

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  • Hakeem
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12 years 10 months ago #20505 by Hakeem
Hi, there still isnt a credit card entry field.

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12 years 10 months ago #20782 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: No credit card field with multiple payment options
Update : Hakeem just mis-understood the way the extension works. He didn't click on the credit card payment method and that's the reason credit card fields are not displayed.

Everything works well now !

Tuan

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