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Issue with notes on employee - urgent now please

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2 days 22 hours ago #179448 by Mark
Issue with notes on employee was created by Mark
Hi, V10, J6.13. Currently in use.

the notes section on individual employees is not working - see attached - it shows the html code even when switching from JCE to core editor?

 

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2 days 18 hours ago #179449 by Mr. Dam
Replied by Mr. Dam on topic Issue with notes on employee
Hi Mark,
Please submit a new support ticket under the category OS Services Booking and provide your site information, including an administrator account.
Once we have access, we will check and fix this issue for you.
Thanks
Dam

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2 days 18 hours ago #179450 by Mark
Replied by Mark on topic Issue with notes on employee
This message contains secure information

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2 days 18 hours ago #179451 by Mr. Dam
Replied by Mr. Dam on topic Issue with notes on employee
Hi Mark,
It seems the super admin account is wrong. Could you please check it again?
Thanks
Dam

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2 days 2 hours ago #179459 by Mark
Replied by Mark on topic Issue with notes on employee
Thanks can you try again please, same details.

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1 day 18 hours ago #179463 by Mark
The exact same issue is happening on another site now, please can this be esculated.

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1 day 7 hours ago #179464 by Mr. Dam
Hi,
I tried to log in to the backend of your site, but I could not access it.
Could you please create a simpler password for the account and send it to me so that I can check the issue?
Best regards,
Dam

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1 day 15 minutes ago #179468 by Mr. Dam
Hi Mark,
Please do not post your site information on the forum next time.
The forum is a public area, so everyone can see the information you posted a few hours ago. Because of that, we cannot be responsible for any security issues that may arise from details shared publicly there.
For future support requests that include site details, login information, or sensitive technical information, please use our Ticket system instead.
You can access it from the top menu: joomdonation.com/support-tickets.html
Best regards,
Dam

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1 day 9 minutes ago #179469 by Mr. Dam
By the way, your issue has just been fixed, the modified file is: root -> components -> com_osservicesbooking -> layouts -> employees.php
Thanks
Dam

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1 day 4 minutes ago #179471 by Mark
Thank you, I have another site with the exact same issue, can you share how you fixed or is there a new release?

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