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Issue with notes on employee - urgent now please

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1 day 21 hours ago #179448 by Mark
Issue with notes on employee was created by Mark
Hi, V10, J6.13. Currently in use.

the notes section on individual employees is not working - see attached - it shows the html code even when switching from JCE to core editor?

 

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1 day 17 hours ago #179449 by Dang Thuc Dam
Replied by Dang Thuc Dam on topic Issue with notes on employee
Hi Mark,
Please submit a new support ticket under the category OS Services Booking and provide your site information, including an administrator account.
Once we have access, we will check and fix this issue for you.
Thanks
Dam

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1 day 17 hours ago #179450 by Mark
Replied by Mark on topic Issue with notes on employee
This message contains secure information

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1 day 17 hours ago #179451 by Dang Thuc Dam
Replied by Dang Thuc Dam on topic Issue with notes on employee
Hi Mark,
It seems the super admin account is wrong. Could you please check it again?
Thanks
Dam

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1 day 2 hours ago #179459 by Mark
Replied by Mark on topic Issue with notes on employee
Thanks can you try again please, same details.

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17 hours 33 minutes ago #179463 by Mark
Replied by Mark on topic Issue with notes on employee - urgent now please
The exact same issue is happening on another site now, please can this be esculated.

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6 hours 31 minutes ago #179464 by Dang Thuc Dam
Replied by Dang Thuc Dam on topic Issue with notes on employee - urgent now please
Hi,
I tried to log in to the backend of your site, but I could not access it.
Could you please create a simpler password for the account and send it to me so that I can check the issue?
Best regards,
Dam

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4 hours ago #179467 by Mark
Replied by Mark on topic Issue with notes on employee - urgent now please
user:
OSBooking
pw:
Osbookingfix26%
www.centrallondonrelationshiptherapy.co.uk/administrator

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