Double bookings possible

When 2 people book a service at exactly the same time it is possible to have a double booking. It happened already 2 times on a customers website.

Kind regards,
Peter

Hi,
It is very unlikely that bookings are made at the same time, down to the second. OS Services Booking always gives priority to bookings sent earlier and it will block the "selected timeslots". So, when the later booking come, it will still be refused.
Thanks
Dam

Hi Dam,

I know that the chance is 1 in a million but it really happened 2 times on a customers website.

Kind regards,
Peter

It's quite difficult to solve this kind of issue. We built an algorithm to not allow 2 bookings of the same timeslots, but it always has a delay because of the time the server takes to run SQL queries to check the "free" status of the selected timeslot.
Thanks
Dam

Hello Dam,

I understand it is a difficult one, but I have now several customers who faces the same issue. The issue occurs (as far as I can see) not when the second person want to book the same timeslot, but it occurs if the timeslot that the second customer want to book (partly) overlaps the already made booking. Maybe you can take another look at this issue.

Thank you for the good support.

Kind regards,
Peter

Hi Dam,

Do you have a solution for this already? My customers keep calling me about this problem.

Kind regards,
Peter