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Cancelled booking not showing in timeslot of calendar
- Neil
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2 years 5 months ago #152816
by Neil
Cancelled booking not showing in timeslot of calendar was created by Neil
Hello Dam,
A customer booked a slot and then cancelled via the cancellation link in the booking email. The Order is showing as cancelled.
Now the slot is not re-appearing as available.
How do I manually get the slot to show as available?
Thanks
Neil
A customer booked a slot and then cancelled via the cancellation link in the booking email. The Order is showing as cancelled.
Now the slot is not re-appearing as available.
How do I manually get the slot to show as available?
Thanks
Neil
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2 years 4 months ago #152820
by Mr. Dam
Replied by Mr. Dam on topic Cancelled booking not showing in timeslot of calendar
Hi Neil,
Actually, when the order is cancelled, its timeslots will be available for booking. In your case, i don't know why the timeslots are still occupied after the order is cancelled. You can submit ticket on category: OS Services Booking and provide your site url with super admin account. I will help you to debug the problem.
Thanks
Dam
Actually, when the order is cancelled, its timeslots will be available for booking. In your case, i don't know why the timeslots are still occupied after the order is cancelled. You can submit ticket on category: OS Services Booking and provide your site url with super admin account. I will help you to debug the problem.
Thanks
Dam
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2 years 4 months ago #152828
by Neil
Replied by Neil on topic Cancelled booking not showing in timeslot of calendar
Hi Dam,
I wasnt able to reply to the support ticket as it was closed.
I wanted to thank you for your speedy reply and fixing the issue.
Greatly appreciate your service.
Cheers
Neil
I wasnt able to reply to the support ticket as it was closed.
I wanted to thank you for your speedy reply and fixing the issue.
Greatly appreciate your service.
Cheers
Neil
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2 years 4 months ago #152852
by Mr. Dam
Replied by Mr. Dam on topic Cancelled booking not showing in timeslot of calendar
You're welcome Neil
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