Customer cancellation email?

  • Josef Zeevi
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3 years 10 months ago #135079 by Josef Zeevi
Customer cancellation email? was created by Josef Zeevi
Is there a customer cancellation email that gets automatically sent when a reservation is cancelled? I know that the admin and employee can get an email....

This would be helpful in the case that something went wrong and the customer needs to prove they actually cancelled.

josef

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3 years 10 months ago #135106 by Mr. Dam
Replied by Mr. Dam on topic Customer cancellation email?
Hi Josef,
When customer cancel the order, they will receive the email with key "customer_cancel_order", you can change that email content and test the order cancellation feature
Thanks
Dam

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  • Josef Zeevi
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3 years 10 months ago #135118 by Josef Zeevi
Replied by Josef Zeevi on topic Customer cancellation email?
That makes sense, but I don't see it in the email template list. I'm on a version of OSB (2.8.2) that you've modified for a few features.

Here's the list I see (can I attach a picture here?)

booking_reminder
confirmation_email
payment_message
employee_notification
admin_notification
admin_order_cancelled
employee_order_cancelled
order_status_changed_to_customer
order_status_changed_to_employee
new_comment_added
comment_approved
confirmation_email_offline
employee_notification_new
employee_order_cancelled_new
new_free_slot


josef

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