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OS Property support center
Maps not displaying correctly & Filters expanded
- MelanieB
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7 years 6 months ago #104480
by MelanieB
Maps not displaying correctly & Filters expanded was created by MelanieB
Hi,
I have just upgraded to latest version 3.12.5 and have a number of issues:
1. Search filter that appears at top of page is now expanded by default - usually we click on More options (or Search Tool) to expand this - how do we close it as a default?
2.Search maps view - same issue as above with more options (or Search Tool) already expanded, plus there is no map displayed - even though I have a default location set in Configuration-Search-Default Location.
Mel
I have just upgraded to latest version 3.12.5 and have a number of issues:
1. Search filter that appears at top of page is now expanded by default - usually we click on More options (or Search Tool) to expand this - how do we close it as a default?
2.Search maps view - same issue as above with more options (or Search Tool) already expanded, plus there is no map displayed - even though I have a default location set in Configuration-Search-Default Location.
Mel
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7 years 6 months ago #104494
by Mr. Dam
Replied by Mr. Dam on topic Maps not displaying correctly & Filters expanded
Hi Mel,
Please submit ticket and send your site url with super admin account. We will check the issues together.
Thanks
Dam
Please submit ticket and send your site url with super admin account. We will check the issues together.
Thanks
Dam
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7 years 6 months ago - 7 years 6 months ago #104497
by MelanieB
Replied by MelanieB on topic Maps not displaying correctly & Filters expanded
Hi Dam,
Unfortunately I am not allowed to give access - just yet ... Is there any other way we can troubleshoot? Firstly, is there a setting that sets the filters to automatically be in an open state that I can set to not be open unless 'Search Tool' is clicked? If I click on Search Tools it closes the filters. I have added images to show what I see when I click on my pages to view the Map search or to view my for sale page.
Secondly, are there changes to the Maps page that I need to implement? Shall I open a ticket anyway to discuss this there?
Mel
Unfortunately I am not allowed to give access - just yet ... Is there any other way we can troubleshoot? Firstly, is there a setting that sets the filters to automatically be in an open state that I can set to not be open unless 'Search Tool' is clicked? If I click on Search Tools it closes the filters. I have added images to show what I see when I click on my pages to view the Map search or to view my for sale page.
Secondly, are there changes to the Maps page that I need to implement? Shall I open a ticket anyway to discuss this there?
Mel
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Last edit: 7 years 6 months ago by MelanieB.
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7 years 6 months ago #104524
by Mr. Dam
Replied by Mr. Dam on topic Maps not displaying correctly & Filters expanded
Hi Mel,
I can't provide discrimination in this case, i need to check the problem online before i can answer you that's the error of OS Property or something conflict.
Hope you understand.
Thanks
Dam
I can't provide discrimination in this case, i need to check the problem online before i can answer you that's the error of OS Property or something conflict.
Hope you understand.
Thanks
Dam
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7 years 6 months ago #104531
by MelanieB
Replied by MelanieB on topic Maps not displaying correctly & Filters expanded
Hi Dam,
I re-installed OS Property update and it seems to have resolved itself! Spooky.
Thanks for responding.
Mel
I re-installed OS Property update and it seems to have resolved itself! Spooky.
Thanks for responding.
Mel
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