Agent unable to access Add Property page

Agent unable to access Add Property page as says user doesn't have permission

Im having real difficulties with this problem as I have checked everything and I am unable to work out why this occurs. Some agents can access the page but most can't, especially newly registered users.

I have attached a picture, Smilligan can access the page where as SBury cannot.

Have you any suggestions for a solution?

Thanks
Steve

Hi,
I need you to submit ticket and send your site information with some agent accounts (who can't add properties at front-end). I will check and get back to you
Thanks
Dam