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SOLVED !!! Company admin is not allowed

kevin vandenboss
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11 years 5 months ago - 11 years 1 month ago #62912 by kevin vandenboss

SOLVED !!! Company admin is not allowed was created by kevin vandenboss

When I add a company and try to assign an agent as the company admin I get the message "Company admin is not allowed" and I can't figure out what setting I need to change to allow the admin. The only user it allows me to set as the admin is a super user.

Last edit: 11 years 1 month ago by Mr. Dam.

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Mr. Dam
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11 years 5 months ago #62934 by Mr. Dam

Replied by Mr. Dam on topic Company admin is not allowed

Hi Kevin,
Of course, one agent can't become company admin. So you can't assign an agent as company admin.
Thanks
Dam

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Alfredo
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11 years 1 month ago #68484 by Alfredo

Replied by Alfredo on topic Company admin is not allowed

So how can we name a Company Admin?
I'm trying to do so but changes are not set. (not saved)

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Mr. Dam
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11 years 1 month ago #68486 by Mr. Dam

Replied by Mr. Dam on topic Company admin is not allowed

Hi Alfredo,
I am afraid that the company admin is agent in your system already. You can check it to confirm. In that case, you can't register the Joomla account to become company admin anymore.
Thanks
Dam

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Alfredo
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11 years 1 month ago #68487 by Alfredo

Replied by Alfredo on topic Company admin is not allowed

Thanks Dam.
Yes, the agent is a Jommla user. Registered and Agent roles.
So what do you suggest, should I delete his Joomla's account?

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Mr. Dam
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11 years 1 month ago #68488 by Mr. Dam

Replied by Mr. Dam on topic Company admin is not allowed

Hi Alfredo,
One Joomla user can only agent OR company admin.
If user A is Agent in OS Property, you need to create user B for Company admin role
Thanks
Dam

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Alfredo
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11 years 1 month ago #68490 by Alfredo

Replied by Alfredo on topic Company admin is not allowed

So then, how can I create a Company Admin?
Sorry if my question sounds stupid :whistle:

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Mr. Dam
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11 years 1 month ago #68491 by Mr. Dam

Replied by Mr. Dam on topic Company admin is not allowed

Lol, go to back-end > OS Property > Manage Companies > Add new > Select one Joomla user (Hasn't been assigned for any specific agent or different company)
Thanks
Dam

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Alfredo
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11 years 1 month ago #68493 by Alfredo

Replied by Alfredo on topic Company admin is not allowed

SOLVED
Company Administrators CAN'T be agents, Only Joomla users
if you want to assign an administrator, he must not be registered as Agent in SO Property
Thank you very much.
Please consider this option in the future: Assigning an Agent as Company Manager. That will improve the workflow.

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