You do not have permission to go to this area

I have problem for register agent to access trougth the front-end. This message apper: You do not have permission to go to this area
How can fix it?
Other problem: Google Get direction only work with a view of properties, the instruction from Goolge sned to the opposite side of the correct addres
Thank you for your comments

Hi Joyce,
1. Where is the place that the Agent receive message when they access at front-end? Add property. property details ... or something else
2. "Google Get direction only work with a view of properties, the instruction from Goolge sned to the opposite side of the correct addres" I don't understand your idea, can you please explain more details with formal English?
Thanks
Dam

Thank you for your replay and my apologize for the mistake written wrong english words.
1. Solved. I have read the topic " joomdonation.com/forum/os-property/43287...erties-frontend.html " and following the instruction the problem was no more a problem, thank you

2. All properties have a bottom "Get direction" then you can write address from where you want come to the property.
but some properties in my web this bottom don't work properly and the instruction you get from google send you to an other city.
See the image attached using the "get direction" from my web and using "get direction" from the google web page. The result is absolute different.
Can you give me any issue?