Reminder emails are not being sent. In the Plan they are set to go 30 days before expiry date, but I have discovered they are not being sent.
I think I have checked all plugins etc and not found a reason. Other types of emails are going out OK.
What am I missing?
Hard to know. Could you please submit a support ticket sending us super user account of your site so that I can check it directly on your site and we can discuss further about it?