Recurring membership, is there a message that goes out when it's coming due?

  • Tristina Miller
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1 day 3 hours ago #177346 by Tristina Miller
We are using Membership Pro on our website and I was wondering if there is the ability to send a message out to the registered recurring members when their membership will be be paid automatically for the next year? Also we are using Paypal for payment, if I set up a User Profile menu item, can they cancel their membership through there or do they need to contact me to cancel the membership? Can this only be set up so users can cancel membership themselves with Paypal pro only?

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1 day 33 minutes ago #177348 by Tuan Pham Ngoc
Hi Tristina


- You can setup reminders inside the plan to send email to subscribers before their subscription is being renewed. See docs.joomdonation.com/membershippro/basic-setup/setup-reminder for instructions

- For user cancel their membership, that depends on payment gateway. Some payment plugins allow cancelling subscription on your site, some does not. For PayPal Pro, Yes, users can cancel their subscription from user profile page on your site. If you want to disable users to cancel their subscription, go to Membership Pro -> Configuration, set Enable User Cancel Recurring Subscription config option to No

Regards,

Tuan

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