Subscription Upgrade Date Changes

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1 day 14 hours ago #172380 by Jim Clementi

Subscription Upgrade Date Changes was created by Jim Clementi

When a subscription is updated the resulting end/start dates are misleading.
Use Case:

A subscription was created on 12-30-2-24 with an expiration date of 06-30-2025.
The subscriber upgraded the subscription on 05-22-2025 for a 24 month membership which is currently active.
The system changed the original subscription from ending on 06-30-2025 to ending on 05-22-2025 (the date the upgrade was submitted.
The upgraded subscription is listed as having a start date of 07-01-2025 and expiring on 07-01-2027.
The system correctly set the start date of the upgrade to begin after the original expiration of the current subscription and correctly calculated the 24 month end date.
Since the system changed the end date on the original subscription, it appears that the first subscription ended on 05-22-2024, and the new subscription didn't start until 07-01-2025. The original end date of 06-30-2025 has totally disappeared! The gap created when the system changed the original end date is very confusing and lacks continuity.
In my opinion the original end date should be never be changed!
Since my system is new, I'm the only administrator, and current end dates are all on the same day, the results are predictable. Long term as the system grows, I believe this will lead to a lot of confusion.
Screenshot attached

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