Expired subscriptions receive the renewal rate when paying

New subscriptions are charged the NEW rate and active subscriptions are charged the RENEWAL rate. In testing, expired subscriptions are also charged the RENEWAL rate. Is there a setting for this? I would expect that an expired subscription would be treated as NEW. Otherwise there's no incentive to renew before the expiry date.

In our site, active subscriptions are added to the Joomla Member group and when the subscription ends they are removed from the Member group and added to the Expired group. Then we can provide reminders to expired members using menus and access control.

Hi Hilmar

Both active members and expired members will be charged the renewal rate. If you want, inside the plan, you can setup early renewal discount so that if users renew their subscriptions before it is expired. See docs.joomdonation.com/membershippro/basi...ly-renewal-discounts for more information

Regards,

Tuan

Thanks, I'll try that.

Hilmar

OK Hilmar. That should work for your purpose. Please try to setup and if you have any questions, please don't hesitate to ask

Regards,

Tuan