Reminder Emails

Hi Tuan,
I configured 3 reminder emails on my subscription plan.
When a user renew his subscription, a new subscription is created.
A user received his third reminder email even though he had already renewed his membership.
Is it normal ?
Regards,
Catherine

No, it is not normal. If user renewed and paid for the renewal, he should not received reminder email anymore

Usually, this issue happens when you have a copied site of the site running else where (for example, a dev site) and the reminder is sent from that copied site (which user has not renewed yet), not from the main site

Regards,

Tuan