Email Notification when expired

Hi there 
I have 2 issues. 

1.
Is it possible to get an email to admin when a subscription expired ? 
im not talking about Expired [Recurring Cancelled]. 
We have a few customers with insufficient funds when the recurring payment should happen. They go to Status : Expired. But we dont get an notification ? 


2. 
We are having issues with mollie sometimes fail the payment, is it possible to get mollie payment to retry ?

Kind regards. 
Hjalte

 

Hi Hjalte

1. You can setup your plan to send reminder to subscribers after subscription expired. In the reminder plugin, there is a BCC email setting to allow admin to receive a copy of that reminder email. Maybe you can use that

2. Are you talking about recurring payment or one time payment?

Tuan

Thanks !
1. Okay , mail added to bcc , so i set first reminder til 1 day after, and edit that mail. now the user get that and also the admin, did i understand that correct ? 


2. recurring payment , could be insufficient funds or credit card expired

Hi

1. Yes, that is correct setup

2. This is handled by Mollie and I believe Mollie should have certain number of retries. But you should ask Mollie support to be sure

Regards,

Tuan