Free Trial Not Charging

I have a 7 day free trial which is just expiring the plan rather than charging the monthly plan after the trial ends.

Hi Vinny

What payment plugin you are using? Usually, for recurring subscription, payment gateway only charge users at certain time of the day. So you should wait until the end of day to see if user is charged or renewed or not before we check it further

Regards,

Tuan

I'm using Stripe. And we were on the next day and the account was marked "Expired"

Did Stripe charges user or not for the recurring payment after the trial duration? Maybe you can submit a support ticket sending us super user account of your site and tell me ID of the subscription record so that I can check to see if there is valid subscription created in Stripe. Then we can discuss more details about it

Regards,

Tuan