Subscription set to 'active' in MP while payment not complete in Stripe

For several weeks now, incomplete or canceled payments during transactions with Stripe have been listed as “active” in MP.
How can this issue be resolved?

This should not happen. Are you saying that the issue happens with every subscriptions?

Tuan

Yes with every 'Canceled' payments, not the 'Failed' ones.

Stéphane

Exactly how that Canceled payments created? I'm unsure what's the difference between Canceled payments and failed payments

Tuan

From Stripe support page:
- "There are three possible reasons why a credit card payment might fail: Payments declined by card issuers. Blocked payments. Invalid API calls."
- "There are a number of reasons why payments show in Stripe's dashboard as cancelled. 1. The most common reason is the participant has abandoned the transaction before it has been completed. In Stripe the cancellation reason will be listed as Abandoned."

In that case, subscription should not active as you said. Could you please submit a support ticket sending us super user account of your site, tell us ID of the subscription record which payment is failed but still active so that I can check it?

Regards,

Tuan