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Active subscription status
- Jennifer Howe
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1 week 6 days ago #173715
by Jennifer Howe
Active subscription status was created by Jennifer Howe
Hi,
I have set up a recurring plan that should take a monthly payment for 9 months.
7 people have currently paid successfully for the 1st month via Mollie. Initially their status was showing as active on the subscription manager but now it is showing as expired.
I thought the status should stay as active until the plan expired. My concern is that no further payments will be made.
I have attached some screenshots so you can se ethe issue,
Many thanks for your help
Jenny
I have set up a recurring plan that should take a monthly payment for 9 months.
7 people have currently paid successfully for the 1st month via Mollie. Initially their status was showing as active on the subscription manager but now it is showing as expired.
I thought the status should stay as active until the plan expired. My concern is that no further payments will be made.
I have attached some screenshots so you can se ethe issue,
Many thanks for your help
Jenny
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- Tuan Pham Ngoc
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- Jennifer Howe
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1 week 6 days ago #173722
by Jennifer Howe
Replied by Jennifer Howe on topic Active subscription status
Hi,
So we just put the plan live and received the September payment which is the first month. I have attached a screenshot of the payments in Mollie.
The first payment seems to have been successful but then the status on membership pro changed to expired.
Not sure what I have done wrong.
Jenny
So we just put the plan live and received the September payment which is the first month. I have attached a screenshot of the payments in Mollie.
The first payment seems to have been successful but then the status on membership pro changed to expired.
Not sure what I have done wrong.
Jenny
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- Tuan Pham Ngoc
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- Jennifer Howe
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- New Member
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- Tuan Pham Ngoc
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- Administrator
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