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New purchase questions
- Mark Corti
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6 days 15 hours ago - 6 days 14 hours ago #173365
by Mark Corti
New purchase questions was created by Mark Corti
Hi - I've just purchased and installed Membership Pro and am starting to get it configured. I've got a few initial questions if anyone is able to help:
1) when I set up a subscription with a Fixed Expiration Date, the date is not saved. When I go back to edit the subscription, the Fixed Expiration Date field is empty. Is this a bug or am I doing something wrong? (Screenshots)
2) where is the Prorated Signup Cost option? docs.joomdonation.com/membershippro/basi...nup-cost-explanation
3) we want offline payment to support recurring. The documentation says this is possible, but it doesn’t appear to be in the admin (there's a red cross in the relevant column). This is a showstopper I think. docs.joomdonation.com/membershippro/basi...gins/offline-payment (Screenshot)
4) I want to delete user records after 3 years of inactivity. How can I do this? I want to keep all subscription records for active members.
1) when I set up a subscription with a Fixed Expiration Date, the date is not saved. When I go back to edit the subscription, the Fixed Expiration Date field is empty. Is this a bug or am I doing something wrong? (Screenshots)
2) where is the Prorated Signup Cost option? docs.joomdonation.com/membershippro/basi...nup-cost-explanation
3) we want offline payment to support recurring. The documentation says this is possible, but it doesn’t appear to be in the admin (there's a red cross in the relevant column). This is a showstopper I think. docs.joomdonation.com/membershippro/basi...gins/offline-payment (Screenshot)
4) I want to delete user records after 3 years of inactivity. How can I do this? I want to keep all subscription records for active members.
Last edit: 6 days 14 hours ago by Mark Corti. Reason: Formatting
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- Mark Corti
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6 days 14 hours ago #173366
by Mark Corti
Replied by Mark Corti on topic New purchase questions
6) when I sign up for a new subscription (offline payment) and then change the subscription from "Pending" to "Active", the Joomla user account is still neither Active nor Activated and the user cannot log in. How should this work?
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- Tuan Pham Ngoc
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- Mark Corti
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6 days 12 hours ago #173371
by Mark Corti
Replied by Mark Corti on topic New purchase questions
1. That option won't work for recurring subscription plan. So if you want to have plan with fixed expiration date, you need to edit the plan, set Recurring Subscription To No
We're a sports club and all memberships start on 1st April. How can I do this with Membership Pro? People join throughout the year, but everyone renews on April 1st.
2. After saving plan with fixed expiration date, you will have that option
Thank you, that's worked
3. The documentation is outdated. Actually you can use offline payment for recurring plan
Thank you
4. We do not have that option
OK - I think that is needed to comply with European & UK GDPR law
6. Could be because you configure your site to require users to activate their account? If you do not want that, maybe try this setup docs.joomdonation.com/membershippro/faqs...ccount-automatically
Perfect, thank you!
We're a sports club and all memberships start on 1st April. How can I do this with Membership Pro? People join throughout the year, but everyone renews on April 1st.
2. After saving plan with fixed expiration date, you will have that option
Thank you, that's worked
3. The documentation is outdated. Actually you can use offline payment for recurring plan
Thank you
4. We do not have that option
OK - I think that is needed to comply with European & UK GDPR law
6. Could be because you configure your site to require users to activate their account? If you do not want that, maybe try this setup docs.joomdonation.com/membershippro/faqs...ccount-automatically
Perfect, thank you!
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- Mark Corti
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- Tuan Pham Ngoc
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- Mark Corti
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- Tuan Pham Ngoc
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- Nicole Warner
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- Tuan Pham Ngoc
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