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Subscription End Date problem
- Ernie
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1 week 5 days ago #173356
by Ernie
Subscription End Date problem was created by Ernie
I have a client who reported that one of her members renewed a free annual plan, but the renewal extended to "Lifetime". It was returned in the emails via the [SUBSCRIPTION_DETAIL] tag - both member and administrator. Checking the renewal record, it shows 12/31/2099 for the expiration.
The Plan is set for one year, no lifetime membership, and renewal is enabled:
Here's the record for the renewal:
Renewal, free or paid, is pretty rare with my clients, so if I set it up wrong here, I probably set it up wrong for other clients. Before I open a ticket, is there anything I might have missed in the settings or configuration that might be causing this?
Thank you,
Ernie
The Plan is set for one year, no lifetime membership, and renewal is enabled:
Here's the record for the renewal:
Renewal, free or paid, is pretty rare with my clients, so if I set it up wrong here, I probably set it up wrong for other clients. Before I open a ticket, is there anything I might have missed in the settings or configuration that might be causing this?
Thank you,
Ernie
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- Tuan Pham Ngoc
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- Ernie
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- Senior Member
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- Tuan Pham Ngoc
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- Administrator
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