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Cancellation via Stripe-hosted customer portal
- hide10
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1 month 2 weeks ago #172267
by hide10
Cancellation via Stripe-hosted customer portal was created by hide10
Hello,
I’m using the Stripe Checkout plugin.
I’m aware that users will be able to cancel subscription from the User Profile page, which is a good feature.
Now I have a question about communication between Membership Pro and Stripe-hosted customer portal.
If users cancel their subscription directly from Stripe-hosted customer portal, will Membership Pro be notified from Stripe and be able to update the subscription status?
I hope it will, but not sure.
I want to know whether I should disable cancellation via Stripe-hosted customer portal, or not.
Stripe-hosted customer portal:
docs.stripe.com/customer-management
Thank you for your help,
rikao
I’m using the Stripe Checkout plugin.
I’m aware that users will be able to cancel subscription from the User Profile page, which is a good feature.
Now I have a question about communication between Membership Pro and Stripe-hosted customer portal.
If users cancel their subscription directly from Stripe-hosted customer portal, will Membership Pro be notified from Stripe and be able to update the subscription status?
I hope it will, but not sure.
I want to know whether I should disable cancellation via Stripe-hosted customer portal, or not.
Stripe-hosted customer portal:
docs.stripe.com/customer-management
Thank you for your help,
rikao
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- Tuan Pham Ngoc
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1 month 2 weeks ago #172269
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Cancellation via Stripe-hosted customer portal
Hello
Unfortunately, Membership Pro does not handle that. But I do not think you have to worry about it
When users cancel their subscription, no payment will be processed anymore. So their subscription will be expired at the end of the current duration. You do not have to worry about this anymore
Tuan
Unfortunately, Membership Pro does not handle that. But I do not think you have to worry about it
When users cancel their subscription, no payment will be processed anymore. So their subscription will be expired at the end of the current duration. You do not have to worry about this anymore
Tuan
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1 month 2 weeks ago - 1 month 2 weeks ago #172270
by hide10
Replied by hide10 on topic Cancellation via Stripe-hosted customer portal
Last edit: 1 month 2 weeks ago by hide10.
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- Tuan Pham Ngoc
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1 month 2 weeks ago #172272
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Cancellation via Stripe-hosted customer portal
You're welcome
Tuan
Tuan
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