All email reminders for renewal are sent the same date

  • steved27
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6 days 9 hours ago #170169 by steved27
Hi, 

We have been using Membership Pro for many years. We recently noticed that in some random cases subscribers receive all three email reminders on the same day.
For example, the subscription expires on 12-21-2024 and the reminder emails are all sent on 2024-12-06.

The version we use is 3.6.0. I didn't see any relative fix in the changelog for 3.6.1 and 3.6.2.

I attach an image showing this issue.


Thanks
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    6 days 6 hours ago #170175 by Tuan Pham Ngoc
    Replied by Tuan Pham Ngoc on topic All email reminders for renewal are sent the same date
    Hello

    There could be different reasons causing this issue. If you still have valid/active subscription of Membership Pro, please submit a support ticket so that we can check it directly on your site and give you solution

    Regards,

    Tuan

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