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All email reminders for renewal are sent the same date
- steved27
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6 days 9 hours ago #170169
by steved27
All email reminders for renewal are sent the same date was created by steved27
Hi,
We have been using Membership Pro for many years. We recently noticed that in some random cases subscribers receive all three email reminders on the same day.
For example, the subscription expires on 12-21-2024 and the reminder emails are all sent on 2024-12-06.
The version we use is 3.6.0. I didn't see any relative fix in the changelog for 3.6.1 and 3.6.2.
I attach an image showing this issue.
Thanks
We have been using Membership Pro for many years. We recently noticed that in some random cases subscribers receive all three email reminders on the same day.
For example, the subscription expires on 12-21-2024 and the reminder emails are all sent on 2024-12-06.
The version we use is 3.6.0. I didn't see any relative fix in the changelog for 3.6.1 and 3.6.2.
I attach an image showing this issue.
Thanks
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- Tuan Pham Ngoc
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- Administrator
6 days 6 hours ago #170175
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic All email reminders for renewal are sent the same date
Hello
There could be different reasons causing this issue. If you still have valid/active subscription of Membership Pro, please submit a support ticket so that we can check it directly on your site and give you solution
Regards,
Tuan
There could be different reasons causing this issue. If you still have valid/active subscription of Membership Pro, please submit a support ticket so that we can check it directly on your site and give you solution
Regards,
Tuan
Please Log in or Create an account to join the conversation.
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