Member renewal invoice and confirmation showing different amounts

Hi there 

I have Membership Pro installed as a recurring membership via Stripe on my website. Our members renewals are due and coming through, they are charging the correct price I have updated their price in their profiles previous to renewal but the alert and invoice are showing last years price and then it changes it back once charged in their profile to the old price. Am I missing something I was supposed to update. See attachments. One is our invoice they receive showing the old price, and also the alert from the website and then the Stripe confirmation. I have updated the members profiles with the new price but it seems the tags I used in the email and alert have not reflected this change.

Nicky      

 

Hi Nicky

I will need to check his data to see what's wrong here. Could you please submit a support ticket sending us super user account of your site and tell me ID of the subscription record so that I can check?

Tuan