Coupon code usage numbers incorrect

Hi!

We have an issue with our coupon code usage statistics. Under the 'Used' column, some of the usage numbers are correct, but some of them are not correct at all. 

For example, in screenshot 1 (attached) you will see the system says the coupon OG50 has been used 116 times, but when you go into the usage statistics (screenshot 2), there are only 99 entries of the actual discount.

Similarly, for other coupon codes, some of them are saying they have been used a number of times, but when you go into the coupon code itself, there are no usage statistics, implying it hasn't been used at all.

How are the coupon code uses calculated? Could it be that, somebody has entered the coupon code at checkout and then not ultimately signed up, but that this is still counted as a 'use'?

Would appreciate your insight and assistance. I have logged this as a ticket too. 

Kind regards
Will

 

 

Hi Will

As of right now, coupon usage is updated when the subscription processed. So Yes, if users choose to use coupon but do not complete payment for the subscription, the used parameter of the coupon will be wrong

I will handle it properly on the next release of the extension

Regards,

Tuan