Renew after recurring subscription canceled?

Hello,
How can I allow members who have canceled a recurring subscription to either renew it or sign up for a new one with same login as previous?
I have a subscription plan that is set to recurring, using PayPal. When members subscribe, they are added to the "registered" and "subscribers" joomla groups. When they either cancel or expire they are removed from the "subscribers" group.
Thank you for any assistance.
Ari

Hi Ari

For a recurring subscription, subscribers can can still renew the subscription if :

1. His current subscription is expired
2. And the plan has Enable Renewal set to Yes

So if the subscribers cannot renew, maybe you should edit the plan, check and make sure Enable Renewal set to No

Regards,

Tuan

Tuan,
The plan was already set to recurring and to allow renewals.
Please find screenshots attached.
Best,
Ari

P.S.: Good to hear from you. It's been a long time since I have posted here -- and that's because your extension typically works so well I haven't needed to ask support questions. Nice work as usual.

OK Ari. In this case, I think I will need to check it directly on your site. Please submit a support ticket sending us super user account of your site and tell me what I need to do to see the issue myself (step by step)

I will check and if there is something wrong with the setup, I will check and correct it for you

Regards,

Tuan