Reactivating Subscriber

Hi, I have an issue. Actually 2 issues.

First: I registered a user a few weeks ago and the user (myself) cannot access the members area after signng in because the site says the membership has expired. It is a 1 year membership but it still expired.

Registered: 2023-08-06 - But he only registered a few weeks ago.
Last logged in: 2024-07-25 - This is the real registration date (or so I believe).

In the subscribers section of Membership Pro it says:

Program Plan Name - [ 08-06-2023 To 08-06-2024 ] - Expired

Note the Program Plan Name dates above. They are a year apart. The length of the plan. So it basically set the subscription start date to a year ago. And then expired the membership access this year. 

Here are the php info relating to time zones:

date/time support    -     enabled
timelib version        -    2021.19
"Olson" Timezone Database Version    -    0.system
Timezone Database    -    internal
Default timezone    -    UTC

date.timezone    Europe/London    Europe/London

Any ideas what could be the cause of this?

Second: Is there a way to manually reactive the user? I tried extending the plan length, and adding the user back into the Plan Group and out of the Expired User group. But nothing makes the difference.

Thanks

PS: I discovered this because I have jooomla attached to Email Marketer and I kept getting emails that I already had. This must be because joomla is resending the user as a new user when the user is moved from one group to the Expired user group.

Hi Stephen

For this, we will need to check data directly on your site. So please submit a support ticket sending us super user account and tell us ID of the subscription record which is having the issue

We are going to check to see what's wrong and get it sorted

Regards,

Tuan

Thanks Tuan, I will post a ticket later doday.

Its actually occurring on two of my sites and I suspect others. So, am thinking it is some server config issue?

I will just give the details of the one main site and after you discover the cause I can implement that on other sites.
I appreciate this, thank you.

Ill post the ticket later today. Thanks Again Tuan.

Tuan Pham Ngoc wrote:

Hi Stephen

For this, we will need to check data directly on your site. So please submit a support ticket sending us super user account and tell us ID of the subscription record which is having the issue

We are going to check to see what's wrong and get it sorted

Regards,

Tuan

I will also do another test registration to make sure its replicable.
 

OK. Thanks Stephen. I will check and reply you via support ticket

Regards,

Tuan