Membership status stuck on Pending but says Expired in Record

  • Jonathan
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10 months 2 weeks ago #166866 by Jonathan
Hi, 
How do I remove Pending from a record and make them Expired?
If I run a Report to show users with Subscription State Pending how do I remove this Pending status and make them Expired? In Edit Subscription their Subscription End Date is in the past, their Payment Information Status is Expired but still they show as Pending.
 
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10 months 2 weeks ago #166871 by Tuan Pham Ngoc
Hi Jonathan

The issue is not very clear to me. If the subscription is expired like in the screenshot, I do not know why it is Pending as you said

Maybe you can submit a support ticket sending us super user account of your site and tell me step by step what I need to do to see the error like you said.

I will check to see why the issue happens and get it sorted

Regards,

Tuan

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