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Uncompleted Stripe Checkout creates new pending subscription each time
- David Morley
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1 year 11 months ago #158288
by David Morley
Uncompleted Stripe Checkout creates new pending subscription each time was created by David Morley
Hi Tuan, very happy with the Stripe payment plugin I've just set up. I have one question - if for some reason a subscriber fails to make the payment for a plan renewal (or I suppose a new plan) and returns to the site they get a message that Subscription is cancelled. In the Subscriptions area in the backend a new pending subscription is created for each failed or abandoned payment attempt. Is there a setting to not have these "ghost" subscriptions not created? If a subscriber subsequently successfully pays for the renewal an extra "Active" plan is created. Attached screenshot of membership history from the frontend... I assume that settings "Subscription Renewal Behavior" to Update Subscription rather than create new subscription would solve this, but I would like to see the individual annual subscriptions ideally. Many thanks
- Tuan Pham Ngoc
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1 year 11 months ago #158289
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Uncompleted Stripe Checkout creates new pending subscription each time
Hello David
The system needs to create these subscription records before redirecting users to payment gateway
However, these records should be hidden by default. Please go to Membership Pro -> Configuration, set Show Incomplete Payment Records config option to No and these ghost records won't be shown. It should address your concern
Tuan
The system needs to create these subscription records before redirecting users to payment gateway
However, these records should be hidden by default. Please go to Membership Pro -> Configuration, set Show Incomplete Payment Records config option to No and these ghost records won't be shown. It should address your concern
Tuan
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1 year 11 months ago #158290
by David Morley
Replied by David Morley on topic Uncompleted Stripe Checkout creates new pending subscription each time
Thanks for the very quick response - that has solved it! Genius
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- Tuan Pham Ngoc
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1 year 11 months ago #158291
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Uncompleted Stripe Checkout creates new pending subscription each time
Great. Happy to hear that and thanks for confirming
Tuan
Tuan
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