Plan-specific "Admin Email Body"

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1 year 11 months ago #157991 by hide10
Plan-specific "Admin Email Body" was created by hide10
Hello,

I need your help in configuring plan-specific “Admin Email Body” for multi-language site.

I configured “Admin Email Body” only for specific plan.
It works fine in default language (ja-JP).

However, when user subscribed via English, the Global Admin Email Body is used, instead of the plan-specific one. 

Each plan’s “Translation” section does not have “Admin Email Body”.
So I cannot figure out how to use plan-specific Admin Email for all languages.

I also tried Category > Email & Messages > Admin Email Body.
But still it is not used when subscribed in English.

Any advise?

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1 year 11 months ago #157995 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Plan-specific "Admin Email Body"
Ah, we just do not support translating that messages to different languages on multilingual website

Tuan

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1 year 11 months ago #158086 by hide10
Replied by hide10 on topic Plan-specific "Admin Email Body"
Hello Tuan,

Thank you for your reply.

I don't need to translate "Admin Email Body".

The problem is:
When a non-default-language user subscribed a plan, the plan-specific "Admin Email Body" is not used, at all. Instead, global one is used.

Hopefully, if plan-specific "Admin Email Body" is configured in default language, that will be used, in the future.

Thanks.

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1 year 11 months ago #158091 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Plan-specific "Admin Email Body"
That won't work because the system give the global message in the sign up language higher priority. To be honest, I don't know if it is good or bad but this is something we could not change now because it will change the existing behavior which has been like that for some years

Tuan

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