Subscripton Question

When a user cancels a subcription, then decides later they would like to subscribe again to the same plan they are not able to. Sometimes it does not allow the signup option. In other cases when they login into the subscription as an existing user they get a message about not being able to subscribe to this plan. This happens with recurring monthly payment subscriptions.

Is there a setting I need to use, to make sure they can resubscribe to a previously subscribed to plan that has been cancelled or expired?

Currently the only solution has been to delete the user and their subscription out of the system. Its not very elegant and I find myself doing this a few times a week. 

Suggestions/tips are appreciated.

John W

Hi John

Please edit the plan, make sure Enable Renewal set to No and it should address the issue

Regards,

Tuan

I have had it set to no. Should it be yes. See Image... 

Ah, sorry, typo. It should be Yes to allow users to renew their subscriptions

Regards,

Tuan

Thanks!

You're welcome.