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Subscripton Question
- John Willems
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2 years 1 month ago #157437
by John Willems
Subscripton Question was created by John Willems
When a user cancels a subcription, then decides later they would like to subscribe again to the same plan they are not able to. Sometimes it does not allow the signup option. In other cases when they login into the subscription as an existing user they get a message about not being able to subscribe to this plan. This happens with recurring monthly payment subscriptions.
Is there a setting I need to use, to make sure they can resubscribe to a previously subscribed to plan that has been cancelled or expired?
Currently the only solution has been to delete the user and their subscription out of the system. Its not very elegant and I find myself doing this a few times a week.
Suggestions/tips are appreciated.
John W
Is there a setting I need to use, to make sure they can resubscribe to a previously subscribed to plan that has been cancelled or expired?
Currently the only solution has been to delete the user and their subscription out of the system. Its not very elegant and I find myself doing this a few times a week.
Suggestions/tips are appreciated.
John W
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- Tuan Pham Ngoc
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2 years 1 month ago #157445
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Subscripton Question
Hi John
Please edit the plan, make sure Enable Renewal set to No and it should address the issue
Regards,
Tuan
Please edit the plan, make sure Enable Renewal set to No and it should address the issue
Regards,
Tuan
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- John Willems
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2 years 1 month ago #157463
by John Willems
Replied by John Willems on topic Subscripton Question
- Tuan Pham Ngoc
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2 years 1 month ago #157464
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Subscripton Question
Ah, sorry, typo. It should be Yes to allow users to renew their subscriptions
Regards,
Tuan
Regards,
Tuan
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2 years 1 month ago #157465
by John Willems
Replied by John Willems on topic Subscripton Question
Thanks!
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- Tuan Pham Ngoc
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2 years 1 month ago #157467
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Subscripton Question
You're welcome.
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