Users not expired on January 1st

  • Sandro Pallavicini
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1 year 5 months ago #155575 by Sandro Pallavicini
Users not expired on January 1st was created by Sandro Pallavicini
Hello and happy new year,

having an annual plan that expires on 31-12 every January 1, I found all the expired subscribers and they could renew.
Today 01-01-2023 did not happen and they are all active! Why? How can I fix it quickly?
By hand it is impossible since there are more than 4,000. Is there a quick way to get them all to expire?
I hope for a quick reply.

Greetings

Sandro
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1 year 5 months ago #155576 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Users not expired on January 1st
Hello Sandro

Could you please submit a support ticket sending me super admin account of your site so that I can check your setup to see why these users are still active and get it sorted for you?

Regards,

Tuan

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1 year 5 months ago #155578 by Sandro Pallavicini
Replied by Sandro Pallavicini on topic Users not expired on January 1st
Hello,

Do you need a Joomla superuser account or server access?

Hello

Sandro

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1 year 5 months ago #155579 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Users not expired on January 1st
Just need Joomla Super User account so that I can login to administrator area of your site

Regards,

Tuan

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1 year 5 months ago - 1 year 5 months ago #155580 by Sandro Pallavicini
Replied by Sandro Pallavicini on topic Users not expired on January 1st
Removed !
Last edit: 1 year 5 months ago by Tuan Pham Ngoc.

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1 year 5 months ago #155581 by Sandro Pallavicini
Replied by Sandro Pallavicini on topic Users not expired on January 1st
I forgot to mention that the plan I'm referring to is: Cistite.info APS

thank you
Sandro

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1 year 5 months ago #155582 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Users not expired on January 1st
Please change the account immediately and go to joomdonation.com/support-tickets.html to submit ticket to send me the information instead. This is a public forum, so it is not safe to send the info

Tuan

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1 year 5 months ago #155583 by Sandro Pallavicini
Replied by Sandro Pallavicini on topic Users not expired on January 1st
I've open the ticket and remove the account so i give you a new account

thanks

Sandro

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1 year 5 months ago #155590 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Users not expired on January 1st
Just want to update that we worked together via support ticket and get the issue sorted

Tuan

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