Expired Group Members showing on Active Members List

  • David Unwin
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2 years 10 months ago #154329 by David Unwin
On Menu Item Members List  we set to only show Active members.
However, the list is showing Group Members whose membership has expired. The Group Holders do not show as we would expect.
I checked in the back end to make sure these Group Members were in fact expired and they are.
See screen shots of Menu Item options, Output and an example of group member who has expired.
You will see the expiry date of September 2022 when these memberships expired.
Any ideas?
David
 

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2 years 10 months ago #154345 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Expired Group Members showing on Active Members List
Hi David

For this, I guess I will have to check it directly on your site. So please submit a support ticket sending us super admin account of your site and send us link to the page which I can see this issue

I will check to see why the issue happens and get it sorted

Tuan

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  • David Unwin
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2 years 10 months ago #154348 by David Unwin
Note for other Membership Pro Users if you have a similar problem
Tuan ran the following ran the following tool against our web site to resolve the problem.
your.website.url/administrator/index.php...atamigration.process  
Don't forget replace 'your.website.url'  the  with your website URL
You may want to check with support though before running this.
Kind regards
David
 

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2 years 10 months ago #154356 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Expired Group Members showing on Active Members List
Yes, that's right. Thanks David for sharing the solution back to forum

Tuan

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