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Expired Group Members showing on Active Members List
- David Unwin
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2 years 10 months ago #154329
by David Unwin
Expired Group Members showing on Active Members List was created by David Unwin
On Menu Item Members List we set to only show Active members.
However, the list is showing Group Members whose membership has expired. The Group Holders do not show as we would expect.
I checked in the back end to make sure these Group Members were in fact expired and they are.
See screen shots of Menu Item options, Output and an example of group member who has expired.
You will see the expiry date of September 2022 when these memberships expired.
Any ideas?
David
However, the list is showing Group Members whose membership has expired. The Group Holders do not show as we would expect.
I checked in the back end to make sure these Group Members were in fact expired and they are.
See screen shots of Menu Item options, Output and an example of group member who has expired.
You will see the expiry date of September 2022 when these memberships expired.
Any ideas?
David
- Tuan Pham Ngoc
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2 years 10 months ago #154345
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Expired Group Members showing on Active Members List
Hi David
For this, I guess I will have to check it directly on your site. So please submit a support ticket sending us super admin account of your site and send us link to the page which I can see this issue
I will check to see why the issue happens and get it sorted
Tuan
For this, I guess I will have to check it directly on your site. So please submit a support ticket sending us super admin account of your site and send us link to the page which I can see this issue
I will check to see why the issue happens and get it sorted
Tuan
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- David Unwin
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2 years 10 months ago #154348
by David Unwin
Replied by David Unwin on topic Expired Group Members showing on Active Members List
Note for other Membership Pro Users if you have a similar problem
Tuan ran the following ran the following tool against our web site to resolve the problem.
your.website.url/administrator/index.php...atamigration.process
Don't forget replace 'your.website.url' the with your website URL
You may want to check with support though before running this.
Kind regards
David
Tuan ran the following ran the following tool against our web site to resolve the problem.
your.website.url/administrator/index.php...atamigration.process
Don't forget replace 'your.website.url' the with your website URL
You may want to check with support though before running this.
Kind regards
David
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- Tuan Pham Ngoc
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2 years 10 months ago #154356
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Expired Group Members showing on Active Members List
Yes, that's right. Thanks David for sharing the solution back to forum
Tuan
Tuan
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