Email notifications when someone applies to join your site?

  • Joshua Eicher
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1 year 7 months ago #153525 by Joshua Eicher
Does membership pro have a setting that allows notification emails to be sent out when someone applies before they are approved? As it currently stands, the only time I know someone has signed up is when I get a Paypal notification they have paid club dues. I do, however, get emails once I've accepted their application to become members of our club. 

Thanks!
~Josh

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1 year 7 months ago #153529 by Tuan Pham Ngoc
Hello Josh

No, as of right now, we do not send email notification for someone subscribes for your site using online payment method such as PayPal but does not make payment

Maybe in the future, we could develop a plugin for that purpose. But as of right now, it is not supported

Regards,

Tuan

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1 year 7 months ago #153536 by Joshua Eicher
Sorry, I must not have been clear in what I was trying top convey.

When someone subscribes to my website, I get no notification they've done so even with email notifications turned on. However, if I go into the subscriber's tab and have it "resend email", I will then get an email like this:

Dear Admin:
User Testing has just subscribed for subscription plan Regular. The subscription detail is as follow:
Plan Regular
Email XXXXXXX

Subscription Start Date 08-31-2022

Subscription End Date 12-31-2022

First Name Testing this stuff
Last Name TestyMctester
Organization
Address 101 horse lane
Address2
City blah
Zip 98008
Country United States
State Wake Island
Phone
Price $35.00
Payment Method PayPal
Transaction ID LOkpksFuoWofcywq

How can I get that notification email when a person initially subscribes to notify me when someone has joined? Currently I only see this email if I force a resend.

Thanks
Josh

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1 year 7 months ago #153542 by Tuan Pham Ngoc
Hello Josh

When users subscribe for your plan and make payment, you should receive email notification. If you don't receive it, something is wrong. In this case, submit a support ticket sending us:

1. Super admin account of the site

2. Link to subscription form which we can try to subscribe and see this issue

We will check to see why the issue happens and get it sorted

Regards,

Tuan

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