Missing Joomla record

Bill
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2 years 9 months ago #152807 by Bill

Missing Joomla record was created by Bill

Hi Tuan,

I am getting some strange errors. I have 11 members who have zero in their user_id field (in osmembership_subscribers file). When I search the Joomla file for a record with the same email, they don't exist. Clearly, these members cannot access the system as the Joomla record contains the password. I have attached an extract from the subscribers file in respect of those records. I cannot find any reason why the system has not created a Joomla record. You will see that all (excluding one from a long time ago) are very recent, which suggests to me that this might have been caused by the latest update.

Do you have any idea what might be causing this? Setting? Bug?

Regards,

Bill

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Tuan Pham Ngoc
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2 years 9 months ago #152813 by Tuan Pham Ngoc

Replied by Tuan Pham Ngoc on topic Missing Joomla record

Hi Bill

For this, we would have to check it data directly on your site. Could you please submit a support ticket sending us super admin account and tell me ID of the subscription record (the most recent one) so that I can check and hopefully, see the reason of the error

Regards,

Tuan

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Bill
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2 years 4 months ago - 2 years 4 months ago #155742 by Bill

Replied by Bill on topic Missing Joomla record

Hi Tuan

I must apologise as I didn't follow up on your request for a support ticket for this problem - I don't know why I missed this, but I will send a support ticket now.

I have hit this problem again with members joining, paying their subscriptions and then not appearing anywhere. I had done a query on the database and there are six such records.

Regards,

Bill

Sorry Tuan - I must be getting too old. Having checked previous support tickets, I see that this problem was resolved, so please ignore the above message.

Last edit: 2 years 4 months ago by Bill. Reason: Could not append output from Sql query.

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2 years 4 months ago #155744 by Tuan Pham Ngoc

Replied by Tuan Pham Ngoc on topic Missing Joomla record

OK Bill. Please continue using the extension. If you have questions or need help, please don't hesitate to ask us

Regards,

Tuan

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Bill
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9 months 2 days ago #168298 by Bill

Replied by Bill on topic Missing Joomla record

Hi Tuan,
I continue to have records being created by new members, but for whom there is no Joomla record. I had thought that this issue had been resolved, but unfortunately this is not so. Please could you have a look to see what is wrong?
Regards,
Bill

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Tuan Pham Ngoc
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9 months 1 day ago #168309 by Tuan Pham Ngoc

Replied by Tuan Pham Ngoc on topic Missing Joomla record

Hi Bill

Yes. Could you please submit a support ticket sending me super user account of your site and tell me ID of the subscription record which is having this issue

I'm going to check to see why the issue happens and get it sorted

Regards,

Tuan

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