Missing Joomla record

Hi Tuan,

I am getting some strange errors.  I have 11 members who have zero in their user_id field (in osmembership_subscribers file).   When I search the Joomla file for a record with the same email, they don't exist. Clearly, these members cannot access the system as the Joomla record contains the password.  I have attached an extract from the subscribers file in respect of those records.  I cannot find any reason why the system has not created a Joomla record.  You will see that all (excluding one from a long time ago) are very recent, which suggests to me that this might have been caused by the latest update.

Do you have any idea what might be causing this?  Setting? Bug? 

Regards,

Bill

Hi Bill

For this, we would have to check it data directly on your site. Could you please submit a support ticket sending us super admin account and tell me ID of the subscription record (the most recent one) so that I can check and hopefully, see the reason of the error

Regards,

Tuan

Hi Tuan

I must apologise as I didn't follow up on your request for a support ticket for this problem - I don't know why I missed this, but I will send a support ticket now.

I have hit this problem again with members joining, paying their subscriptions and then not appearing anywhere. I had done a query on the database and there are six such records. 

Regards,

Bill

Sorry Tuan - I must be getting too old.  Having checked previous support tickets, I see that this problem was resolved, so please ignore the above message.

OK Bill. Please continue using the extension. If you have questions or need help, please don't hesitate to ask us

Regards,

Tuan

Hi Tuan,
I continue to have records being created by new members, but for whom there is no Joomla record.  I had thought that this issue had been resolved, but unfortunately this is not so.  Please could you have a look to see what is wrong?
Regards,
Bill

Hi Bill

Yes. Could you please submit a support ticket sending me super user account of your site and tell me ID of the subscription record which is having this issue

I'm going to check to see why the issue happens and get it sorted

Regards,

Tuan