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Not redirecting to our paypal account

  • Amy Busch
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3 years 2 months ago #152391 by Amy Busch
Not redirecting to our paypal account was created by Amy Busch
I just tested our site since I had members saying they can't renew their membership. I get this screenshot after it redirects me to Paypal. I just tested it through Joom Donation and I was able to get to the Paypal account and process my donation. Not sure why it is not working through Membership Pro and renew my membership. Help?
 

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  • Tuan Pham Ngoc
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3 years 2 months ago #152396 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Not redirecting to our paypal account
Hello Amy

It could cause by something wrong with your setup (wrong PayPal account entered in the plan or in the payment plugin parameter). Please submit a support ticket sending us super admin account and tell us step by step what I need to do to see the error (maybe give me the subscriber account and link to the page which we can renew subscription and see that error)

I will check to see what's wrong and get it sorted

Tuan

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