2 BIG ISSUES - AVATAR AND RECURRING SUBSCRIPTION STRIPE

  • SAS GENDNET
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3 years 4 months ago #151106 by SAS GENDNET
Hi,

1 - AVATAR => image not shown, finaly i found that the problem come from the ssl certificate that block the image. I turn for another ssl certificate and it works. But i wish to use our Wildcard certificate that is more strong. Do you have an answer for this issue ?

2 - THE MOST, VERY IMPORTANT => STRIPE (sandbox) + OSM : we must start this week a big sms (OVER +12.000 USERS ) campaign and OSM don't do the job. After working very hard (days and night) i've not found where is the problem for stripe and reccuring subscriptions. What happen ? When selecting reccurring subscription an user is created but his ID turn to "0", no invoice created, no email send, no upgrade plan. But the button for updating his creditcard is availlable. If recurring subscriptions ise set to "no", all woks fine, except the creditcard update button is not availlable. (i've not test in live mode with stripe)

Tank you very much for your help !
There's emercy...

Stephane

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3 years 4 months ago #151107 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic 2 BIG ISSUES - AVATAR AND RECURRING SUBSCRIPTION STRIPE
Hi

1. For SSL certificate, it is not related to Membership Pro and I also don't have experience with it, so I cannot answer this question. For this kind of issue, better contact your hosting provider and ask them about it. They should know this better and can provide you a good answer

2. For Stripe, are you using Stripe or Stripe Checkout? Please note that for recurring subscription plan, you need to configure Stripe Webhook as described at membershipprodoc.joomservices.com/basic-...stripe#configuration (if you are using Stripe) and membershipprodoc.joomservices.com/basic-...eckout#configuration (if you are using Stripe Checkout)

Please check and make sure it is configured properly, then check it again and let us know if you need more assist

Tuan

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3 years 4 months ago #151111 by SAS GENDNET
Hi,

we're using stripe not stripe checkout
webhook are well configured

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3 years 4 months ago #151115 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic 2 BIG ISSUES - AVATAR AND RECURRING SUBSCRIPTION STRIPE
Hello

For this, we will need to check it directly on your site. Could you please submit a support ticket sending us:

1. Super admin account of your site

2. Link to subscription form

I will check to see what's wrong and guide you with the next step

Regards,

Tuan

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3 years 4 months ago - 3 years 4 months ago #151136 by SAS GENDNET
Hello
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Last edit: 3 years 4 months ago by SAS GENDNET.

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3 years 4 months ago #151137 by SAS GENDNET

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