Coupon not showing in subscription form

  • Athanasios Ioannidis
  • Topic Author
  • Offline
  • New Member
  • New Member
More
3 years 6 months ago #150297 by Athanasios Ioannidis
Coupon not showing in subscription form was created by Athanasios Ioannidis
Hello, I have made a coupon with a valid date and enabled the coupon from the configuration. I also have it published, it has public access, and it applies to every subscription type, for every payment method. Still, it doesn't show in the subscription form. How can I fix it?

Please Log in or Create an account to join the conversation.

More
3 years 6 months ago #150299 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Coupon not showing in subscription form
There could be something wrong with coupon setting. For example:

1. The current date is not is not in date range of Valid From Date and Valid To Date

2. Or you select a user in User setting of the coupon. In this case, coupon will only be available for that user

That's the two most commo mistakes. Could you please check? If you cannot figure out what's wrong, submit a support ticket sending us super admin account and link to the page so that we can check it for you

Tuan

Please Log in or Create an account to join the conversation.

  • Athanasios Ioannidis
  • Topic Author
  • Offline
  • New Member
  • New Member
More
3 years 6 months ago #150312 by Athanasios Ioannidis
Replied by Athanasios Ioannidis on topic Coupon not showing in subscription form
I created a ticket, could you please fix the issue today or tomorrow? it's very important. Thank you

Please Log in or Create an account to join the conversation.

More
3 years 6 months ago #150325 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Coupon not showing in subscription form
Thanks. I will check and reply you via support ticket. The issue should be sorted soon

Tuan

Please Log in or Create an account to join the conversation.

More
3 years 5 months ago #150455 by artax
Replied by artax on topic Coupon not showing in subscription form
I have the same problem: could you please tell us more on this issue Tuan?
What could be the cause of the coupon field not showing up in the subscription form?
Thanks.

Please Log in or Create an account to join the conversation.

More
3 years 5 months ago #150456 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Coupon not showing in subscription form
Hello

Make sure Enable Coupon config option set to Yes. Also, check some tips I mentioned earlier joomdonation.com/forum/membership-pro-ge...ion-form.html#150299

Tuan

Please Log in or Create an account to join the conversation.