Mass Mail problems

  • pabirds
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3 years 6 months ago #150145 by pabirds
Mass Mail problems was created by pabirds
Two problems

1. When I create a Mass Mail and click on Process, nothing happens.

If I close that message and click on Mass Mail again, it brings up that message and when I click on Process, it then sends it out.

Why doesn't it process it the first time?

2. If I highlight some text and click on Insert Link and then enter the full URL, it erases all of the URL except index.php (and, therefore doesn't work)!

Why does it do that and how can I fix it?
 

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3 years 6 months ago #150148 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Mass Mail problems
Hello

1. Is it from frontend or backend ?

2. The URL, seems removed by the editor you are using. Usually, in editor plugin, there is parameter to set URL to absolute to prevent that. Maybe you can check? See the attached screenshot for setting from Tiny MCE editor

BTW, what link you are trying to insert?

 

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3 years 6 months ago #150279 by pabirds
Replied by pabirds on topic Mass Mail problems
The absolute solution worked for the links problem.

When you asked whether it was frontend or backend, I don't know what you mean.

All I know is that when I click on Process, nothing happens. I have to close Mass Mail and reopen it,. Then it works.

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3 years 6 months ago #150288 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Mass Mail problems
OK. So it works well for you now or you still need assist?

Tuan

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  • pabirds
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3 years 5 months ago #150400 by pabirds
Replied by pabirds on topic Mass Mail problems
NO! It does not work! Didn't you read what I said?

I have to close it and reopen it to make it work. This is not right.

It should work the first time!

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3 years 5 months ago #150416 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Mass Mail problems
For this, I guess it conflict with something on your site. Please submit a support ticket sending us:

1. Super admin account

2. Link to the page which we can send Mass Mail and see this error

We will check to see what's wrong and hopefully, get it sorted

Tuan

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