Empty Page after subscription is summited

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3 years 6 months ago #150039 by mcitc-group
Empty Page after subscription is summited was created by mcitc-group
Hello,

Recently I had a weird situation. After the user subscribes, the confirmation page is not reached. Instead shows a white empty page
Any help will be really appreciated

Thanks
Mark

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3 years 6 months ago #150043 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Empty Page after subscription is summited
Hello Mark

There could be something special on your site causing the error. Please submit a support ticket sending us:

1. Super admin account

2. Link to the page which we can subscribe for the plan and see the error

We will check to see why the issue happens and get it sorted

Tuan

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3 years 6 months ago #150085 by mcitc-group
Replied by mcitc-group on topic Empty Page after subscription is summited
Hello Tuan,

Thank you for helping us to solve this problem.
And, as always you and your team are the best.

Much love and appreciation from our side.

Mark

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3 years 6 months ago #150086 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Empty Page after subscription is summited
You're welcome. And just for information, the error is not coming from our extension but come from a module uses on the site.

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