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Member Card - [PLAN_SUBSCRIPTION_END_DATE] and Custom field not showing
- David Unwin
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3 years 6 months ago #150008
by David Unwin
Member Card - [PLAN_SUBSCRIPTION_END_DATE] and Custom field not showing was created by David Unwin
I am producing Member Cards, but 2 fields are not showing:
1st one is field [PLAN_SUBSCRIPTION_END_DATE] See documentation membershipprodoc.joomservices.com/basic-setup/membership-card
the 2nd one is a Custom field. I have set the field correctly.
there are 3 other custom fields which do show on member card, so not sure what is wrong here?
See screen shots
I tried to include output, but the forum does not allow attachment type PDF which the member card is produced in
Kind regards
David
1st one is field [PLAN_SUBSCRIPTION_END_DATE] See documentation membershipprodoc.joomservices.com/basic-setup/membership-card
the 2nd one is a Custom field. I have set the field correctly.
there are 3 other custom fields which do show on member card, so not sure what is wrong here?
See screen shots
I tried to include output, but the forum does not allow attachment type PDF which the member card is produced in
Kind regards
David
- Tuan Pham Ngoc
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3 years 6 months ago #150011
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Member Card - [PLAN_SUBSCRIPTION_END_DATE] and Custom field not showing
Hello David
For this, I will have to check directly on your site to see what's wrong. Please submit a support ticket sending us super admin account and tell me how to download that member card to see the error
I will check to see why the issue happens and get it sorted
Tuan
For this, I will have to check directly on your site to see what's wrong. Please submit a support ticket sending us super admin account and tell me how to download that member card to see the error
I will check to see why the issue happens and get it sorted
Tuan
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- David Unwin
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3 years 6 months ago #150020
by David Unwin
Replied by David Unwin on topic Member Card - [PLAN_SUBSCRIPTION_END_DATE] and Custom field not showing
Support ticket submitted #118141
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- Tuan Pham Ngoc
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3 years 6 months ago #150027
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Member Card - [PLAN_SUBSCRIPTION_END_DATE] and Custom field not showing
Thanks. Will check and reply you via support ticket
Tuan
Tuan
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3 years 6 months ago #150031
by David Unwin
Replied by David Unwin on topic Member Card - [PLAN_SUBSCRIPTION_END_DATE] and Custom field not showing
For any other users:
The correct tag for the end date of a subscription is [PLAN_SUBSCRIPTION_TO_DATE] . Tuan has corrected this in the Membership Pro documentation.
The problem with my Custom Field tag was my problem. There were some invalid characters in the tag in Configuration/Member Card Settings/ Member Card Layout hence the tag not being displayed.
Thanks, Tuan, for a super quick response and help with resolving this
The correct tag for the end date of a subscription is [PLAN_SUBSCRIPTION_TO_DATE] . Tuan has corrected this in the Membership Pro documentation.
The problem with my Custom Field tag was my problem. There were some invalid characters in the tag in Configuration/Member Card Settings/ Member Card Layout hence the tag not being displayed.
Thanks, Tuan, for a super quick response and help with resolving this
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- Tuan Pham Ngoc
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3 years 6 months ago #150047
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Member Card - [PLAN_SUBSCRIPTION_END_DATE] and Custom field not showing
OK David. Thanks for the update. In next release, we will have list of available tags displayed next to each editor, so you can easily see what tags you can use and won't get these problems anymore 
Tuan

Tuan
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