Member Card - [PLAN_SUBSCRIPTION_END_DATE] and Custom field not showing

  • David Unwin
  • Topic Author
  • Offline
  • Platinum Member
  • Platinum Member
More
3 years 6 months ago #150008 by David Unwin
I am producing Member Cards, but 2 fields are not showing:
1st one is field [PLAN_SUBSCRIPTION_END_DATE] See documentation  membershipprodoc.joomservices.com/basic-setup/membership-card
the 2nd one is a Custom field. I have set the field correctly. 
there are 3 other custom fields which do show on member card, so not sure what is wrong here? 
See screen shots
 

I tried to include output, but the forum does not allow attachment type PDF which the member card is produced in
Kind regards
David

Please Log in or Create an account to join the conversation.

More
3 years 6 months ago #150011 by Tuan Pham Ngoc
Hello David

For this, I will have to check directly on your site to see what's wrong. Please submit a support ticket sending us super admin account and tell me how to download that member card to see the error

I will check to see why the issue happens and get it sorted

Tuan
The following user(s) said Thank You: David Unwin

Please Log in or Create an account to join the conversation.

  • David Unwin
  • Topic Author
  • Offline
  • Platinum Member
  • Platinum Member
More
3 years 6 months ago #150020 by David Unwin
Support ticket submitted #118141

Please Log in or Create an account to join the conversation.

More
3 years 6 months ago #150027 by Tuan Pham Ngoc
Thanks. Will check and reply you via support ticket

Tuan
The following user(s) said Thank You: David Unwin

Please Log in or Create an account to join the conversation.

  • David Unwin
  • Topic Author
  • Offline
  • Platinum Member
  • Platinum Member
More
3 years 6 months ago #150031 by David Unwin
For any other users:
The correct tag for the end date of a subscription is [PLAN_SUBSCRIPTION_TO_DATE] . Tuan has corrected this in the Membership Pro documentation.
The problem with my Custom Field tag was my problem. There were some invalid characters in the tag in Configuration/Member Card Settings/ Member Card Layout hence the tag not being displayed.
Thanks, Tuan, for a super quick response and help with resolving this

Please Log in or Create an account to join the conversation.

More
3 years 6 months ago #150047 by Tuan Pham Ngoc
OK David. Thanks for the update. In next release, we will have list of available tags displayed next to each editor, so you can easily see what tags you can use and won't get these problems anymore :)

Tuan
The following user(s) said Thank You: David Unwin

Please Log in or Create an account to join the conversation.