Free trial sub pending after Stripe checkout

  • William Graham
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3 years 6 months ago #149990 by William Graham
Free trial sub pending after Stripe checkout was created by William Graham
Hi Tuan,

I am using the Stripe Checkout plugin for Membership Pro. The webhook URL, events and signing secret are all configured.

I am running into an issue:

Subscriptions to recurring plans offering a free trial period are remaining at 'pending' status after the checkout session is completed with Stripe (the subscription is captured successfully on Stripe and billing due at next cycle). Subscriptions to recurring plans where a payment is taken up front by Stripe are changing to 'active' after completion as expected.

Can you please advise if this is expected behaviour?

Ideally I would like the subscription status to change to active as we restrict content to those with an active subscription and the free trial period should allow them access to that content. Also I would like the Joomla confirmation email to send but this does not happen when the subscription remains at pending.

I look forward to your reply.
Thanks.
William

 

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3 years 6 months ago #150002 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Free trial sub pending after Stripe checkout
Hi William

In both case, subscription should be active. Could you please submit a support ticket sending me super admin account and link to subscription form so that I can have a quick check?

Can I also switch your site to test mode using my test Stripe account for testing quickly to see what's wrong?

Tuan

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