Update Subscription renewal behavior

  • Chris Moyses
  • Topic Author
  • Offline
  • Premium Member
  • Premium Member
More
3 years 8 months ago #148362 by Chris Moyses
Update Subscription renewal behavior was created by Chris Moyses
I have recently migrated my club's site to Joomla 4 and have just noticed that the most recent members that have renewed have created a new subscription record. I have the "subscription renewal behavoir" set to "update subscription"
Currently running v2.26.0 of membership pro on Joomla 4.0.4
The end of the year is when most members renew so would like to resolve this soon if possible.
I have looked at a member that renewed prior to the upgrade to Joomla 4 and they have a single subscription record.

Please Log in or Create an account to join the conversation.

More
3 years 8 months ago #148366 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Update Subscription renewal behavior
Hello Mike

That's strange to me. Could you please submit a support ticket so that we can check it further directly on your site?

Tuan

Please Log in or Create an account to join the conversation.

  • Chris Moyses
  • Topic Author
  • Offline
  • Premium Member
  • Premium Member
More
3 years 8 months ago #148382 by Chris Moyses
Replied by Chris Moyses on topic Update Subscription renewal behavior
Tuan. Thanks again for the prompt action. I will monitor the renewals process to confirm the fix.

Please Log in or Create an account to join the conversation.

More
3 years 8 months ago #148384 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Update Subscription renewal behavior
That seems only happens in Joomla 4. Look like there was some changes in the way database query is handled. I tested it and it worked well

So if anyone is having this issue, download latest package from My Downloads section, upgrade it to your site, then check it again. The issue should be sorted

Regards,

Tuan

Please Log in or Create an account to join the conversation.

  • Chris Moyses
  • Topic Author
  • Offline
  • Premium Member
  • Premium Member
More
3 years 8 months ago #148480 by Chris Moyses
Replied by Chris Moyses on topic Update Subscription renewal behavior
Tuan.

Had a member renew today and as configured and required the subscription has been extended.

Thanks again, regards Mike.

Please Log in or Create an account to join the conversation.

More
3 years 8 months ago #148484 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Update Subscription renewal behavior
Great. Thanks for confirming, Mike

Please Log in or Create an account to join the conversation.