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Update Subscription renewal behavior
- Chris Moyses
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3 years 8 months ago #148362
by Chris Moyses
Update Subscription renewal behavior was created by Chris Moyses
I have recently migrated my club's site to Joomla 4 and have just noticed that the most recent members that have renewed have created a new subscription record. I have the "subscription renewal behavoir" set to "update subscription"
Currently running v2.26.0 of membership pro on Joomla 4.0.4
The end of the year is when most members renew so would like to resolve this soon if possible.
I have looked at a member that renewed prior to the upgrade to Joomla 4 and they have a single subscription record.
Currently running v2.26.0 of membership pro on Joomla 4.0.4
The end of the year is when most members renew so would like to resolve this soon if possible.
I have looked at a member that renewed prior to the upgrade to Joomla 4 and they have a single subscription record.
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- Tuan Pham Ngoc
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3 years 8 months ago #148366
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Update Subscription renewal behavior
Hello Mike
That's strange to me. Could you please submit a support ticket so that we can check it further directly on your site?
Tuan
That's strange to me. Could you please submit a support ticket so that we can check it further directly on your site?
Tuan
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3 years 8 months ago #148382
by Chris Moyses
Replied by Chris Moyses on topic Update Subscription renewal behavior
Tuan. Thanks again for the prompt action. I will monitor the renewals process to confirm the fix.
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- Tuan Pham Ngoc
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3 years 8 months ago #148384
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Update Subscription renewal behavior
That seems only happens in Joomla 4. Look like there was some changes in the way database query is handled. I tested it and it worked well
So if anyone is having this issue, download latest package from My Downloads section, upgrade it to your site, then check it again. The issue should be sorted
Regards,
Tuan
So if anyone is having this issue, download latest package from My Downloads section, upgrade it to your site, then check it again. The issue should be sorted
Regards,
Tuan
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3 years 8 months ago #148480
by Chris Moyses
Replied by Chris Moyses on topic Update Subscription renewal behavior
Tuan.
Had a member renew today and as configured and required the subscription has been extended.
Thanks again, regards Mike.
Had a member renew today and as configured and required the subscription has been extended.
Thanks again, regards Mike.
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3 years 8 months ago #148484
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Update Subscription renewal behavior
Great. Thanks for confirming, Mike
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