Send expired subscribers to a separate page for renewal

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3 years 9 months ago #147905 by CEO
Hello,
We are using Membership Pro to offer an annual subscription that does not auto-renew.
After expiration, we want the user to sign in to renew their subscription.
They receive the email notices for pending expiration, and then the expiration notice.
We set certain menu items to be restricted to our member type "active member".  This was to prevent access inside the site after the membership has expired.
However, when they sign in to renew (after their expiration date has passed), they are still allowed inside the site, and are able to access many of the features just because there is a link on the page. 

We do not want to give this inside access to users with expired subscriptions.

Questions: 

1. Can Membership Pro send an expired user to a renewal form page?

2. How can I set up a special renewal form page so that this is the only page that the user can access until they have paid for renewal? 

Your help is appreciated!

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3 years 9 months ago #147910 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Send expired subscribers to a separate page for renewal
Hello

Unfortunately, Membership Pro does not support this feature. In short, you would have to protect any pages you want using:

- ACL membershipprodoc.joomservices.com/resour...ction/use-joomla-acl
- Or URL restrictions membershipprodoc.joomservices.com/resour...trict-access-to-urls

Regards,

Tuan
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3 years 9 months ago #148338 by CEO
Thanks for the documentation links.

When a user who is a member of the ‘expired-member’ group (auto-added on expiration) logs in, we would like to display an article, instead of the home page for registered users.

How can we do this with Membership Pro?

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3 years 9 months ago #148345 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Send expired subscribers to a separate page for renewal
Hello

We do not handle that in Membership Pro. However, it seems there is third party extension could be used to handle that extensions.joomla.org/extension/redirect-on-login/

Regards,

Tuan

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