overview of expired customers is wrong

Hello Tuan,
If I use the Report function and select Expired with a certain plan it shows me customers that have renewed a few days ago, so they are not expired. I would like to have an overview of customers that their subscribtion is expired so I can send them a specific mail with a temp discount. This next to the automatic mails that are being sent from the system.
Regards
Roell

 

Could be something wrong with the calculation, especially for subscriptions created in the past (long time ago)

Please login to administrator area of your site, then access to this URL

domain.com/administrator/index.php?optio...atamigration.process

(replace domain.com/administrator/ with administrator URL of your site)

It will re-calculate the data and should address the issue

Regards,

Tuan

Thanks for your swift reply however I get an error message: 404 component not found.

In the link it shows liliverde.nl/administrator/index.php?opt...atamigration.process

however it is about membership pro, not about eventbooking

Sorry. The right URL is domain.com/administrator/index.php?optio...atamigration.process

Regards

Tuan

another typo but now I could correct it myself. Unfortunatly I still saw that customer that already had renewed in the expired overview of reports.