Membership Pro Coupon code issue

Hi, 

I have set up a coupon code with a no joining fee offer for new members only.  I have set it to to 'first payment only' but our renewing members are using the code and it is being applied to the renewal rate.  

Any advice on how to ensure a coupon code get only be used for new member sign ups. 

Thanks,

Jen 

Hi Jen

Could you please submit a support ticket sending me:

- Super admin account
- Link to subscription form
- Tell me the coupon code

I will check the settings to see what's wrong and get it sorted

Tuan

Hi Tuan, 

Thanks for coming back to me and I will raise a support ticket now. 

Best wishes,

Jen 

Thanks Jen. We will check and reply you via support ticket

Regards,

Tuan