Reminder Emails after payment

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3 months 2 days ago #144959 by Ireland Website Design
Reminder Emails after payment was created by Ireland Website Design
When members have renewed their subscription, they appear to still receive the reminder email for subscription renewal.Does the system not recognise if a member has renewed their membership, and not send out the follow up reminder emails?

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3 months 2 days ago #144960 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Reminder Emails after payment
Hello

Yes, the system is smart enough to not send reminder if subscribe renewed their subscription before.

From my experience, most of the times, the error happens because you have a copy of the site running else where in the internet and the reminder was sent from that copied site (could be the dev site), not from leave site. Please check that

Tuan

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