Upgraded Recurring Subscription expires

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1 month 2 weeks ago #144480 by Dhon Tañada
Upgraded Recurring Subscription expires was created by Dhon Tañada
Hi,

I was testing the upgrade of a recurring subscription to another recurring subscription plan. And wondering why after the upgrade, the new subscription expires on its end date, instead of renewing automatically since it is a recurring plan.

EXPECTED: after the upgrade, the plan will automatically renew every 2 days
ACTUAL: after the upgrade, the plan stops and expire after 2 days

I used the prorated: Keep Duration. So I'm expecting the new plan will expire on the end date of the previous plan and renew itself automatically. And I understand that in the process, the previous plan will be cancelled and subscribe to the new plan, but it should at least renew itself automatically.

I already read some post here, and found that it is possible for a recurring to upgrade to another recurring plans. Or is it not the case since I'm using PayPal as payment processor?

Am I missing something on the setup? please see the screenshots attached 

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1 month 2 weeks ago #144488 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Upgraded Recurring Subscription expires
Hello Dhon

The upgrade feature (especially with prorated) only works for onetime subscription plan at the moment

Upgrade is a complicated process, so upgrade from a recurring subscription plan to another recurring subscription plan is not well supported and not recommended at the moment, sorry

Tuan

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1 month 1 week ago #144632 by Dhon Tañada
Replied by Dhon Tañada on topic Upgraded Recurring Subscription expires
Hi Tuan,

I see. Thank you for clarification.

I really like Membership Pro extension, I hope this feature will be added soon.


Dhon

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1 month 1 week ago #144634 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Upgraded Recurring Subscription expires
Thanks Dhon. I will try to support it ASAP

Tuan

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