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User Blocked

  • Mark Hayden
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4 years 4 months ago #143889 by Mark Hayden
User Blocked was created by Mark Hayden
Over the past few weeks I have a number of new users having trouble logging in and telling me that they get a message saying user Blocked.

I cannot see any reason why this is the case, I have attached the image they get.

As far as I can tell, they are Registering, Paying, and then trying to Log in. This is where the problems start.

Any idea where I can look to un-block a user ?

Mark

 

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4 years 4 months ago #143890 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic User Blocked
Hi Mark

You should ask user to see if they are being blocked right after they complete the subscription or they are being blocked later (after failed login attempt) ?

Maybe you should use this setup membershipprodoc.joomservices.com/faqs/e...ccount-automatically so that user account will be activated/enabled automatically after users complete payment for the registration

Tuan

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  • Mark Hayden
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4 years 3 months ago #144109 by Mark Hayden
Replied by Mark Hayden on topic User Blocked
Thanks, this is a workaround.
And the issue is still occurring for new users. And form what I understand there is no failed log in, it happens immediately.
Do you have this as a bug/defect already ?
Mark

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4 years 3 months ago #144112 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic User Blocked
Hello Mark

Are you saying that new subscribers (who subscribed after the setting changed) still being blocked?

Could you please go to Users -> Manage, check their user account to see if the account is blocked or enabled?

Tuan

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